Q: About Refund

${color}[#000000](1. How to cancel my subscription?) <pre><code>If you want to cancel the subscription, you can: 1. Click your name in the top right corner of the website then go to your PLAN 2. Click the button with "cancel subscription" written on 3. Read carefully and confirm on each step （especially choose “cancel subscription” at the second confirmation step） 4. After cancellation, please do recheck your account status and ensure there is no upcoming payment. Btw, you can still use the remainder of your bill. </code></pre> **2. Can I cancel my subscription anytime? ** <pre><code> Yes, you can cancel your subscription whenever you'd like and continue to use BigSpy for the remainder of your billing cycle. We will not charge after the expiry date. </code></pre> **3. Can I ask for a refund? ** Users are entitled to a full refund within 24 hours of the initial purchase. Please read BigSpy's Refund Policy <a href="https://bigspy.com/refund-policy">https://bigspy.com/refund-policy</a> for details. Advance notice: Requests that do not comply with the refund policy will not be approved. When you believe your refund request should be approved, please submit your request by filling out this form: http://bigspy.com/adspy/facebook/?apptype=3&vipleads=1 We will process the request within 72 hours of receipt and notify you of the outcome by email. Note 1) The first payment is the first payment for an established account; it does not include renewals, planned upgrades or re-purchases. 2) P

Question 1

About Refund

Accepted Answer

${color}[#000000](1. How to cancel my subscription?)

If you want to cancel the subscription, you can:
  1. Click your name in the top right corner of the website then go to your PLAN
  2. Click the button with "cancel subscription" written on
  3. Read carefully and confirm on each step （especially choose “cancel subscription” at the second confirmation step）
  4. After cancellation, please do recheck your account status and ensure there is no upcoming payment. Btw, you can still use the remainder of your bill.

**2. Can I cancel my subscription anytime? **

   Yes, you can cancel your subscription whenever you'd like and continue to use BigSpy for the remainder of your billing cycle. We will not charge after the expiry date.

**3. Can I ask for a refund? **

Users are entitled to a full refund within 24 hours of the initial purchase. Please read BigSpy's Refund Policy https://bigspy.com/refund-policy for details. Advance notice: Requests that do not comply with the refund policy will not be approved.

When you believe your refund request should be approved, please submit your request by filling out this form: http://bigspy.com/adspy/facebook/?apptype=3&vipleads=1 We will process the request within 72 hours of receipt and notify you of the outcome by email.

Note

1) The first payment is the first payment for an established account; it does not include renewals, planned upgrades or re-purchases. 2) P

Question 2

About Trial And Plan Price

Accepted Answer

||| 1. Is there a free trial? You can use BigSpy for free, but with more advanced plans you can access more powerful features. Meanwhile, we offer an option for a 3-day Pro trial for $1 . Please visit the pricing page for more: https://bigspy.com/pricing

||| 2. What is the price of each plan? For details on BigSpy's specific Pricing Plans, please read the pricing page carefully: https://bigspy.com/pricing

Question 3

About Subscribe/Unsubscribe

Accepted Answer

||| 1. How do I subscribe to the plan? You can subscribe to any plan at https://bigspy.com/pricing . For monthly and yearly subscriptions, BigSpy accepts payment via credit cards and Alipay.

||| 2. How do I upgrade my plan? You can upgrade your plan and pay for the price difference at https://bigspy.com/pricing

||| 3. How do I unsubscribe from the current plan? If you want to cancel the subscription, you can:

Click your name in the top right corner of the website then go to your PLAN
Click the button with "cancel subscription" written on
Read carefully and confirm on each step （especially choose “cancel subscription” at the second confirmation step）
After cancellation, please do recheck your account status and ensure there is no upcoming payment. Btw, you can still use the remainder of your bill.

Question 4

About Account

Accepted Answer

| 1. Why does it say "Account does not exist" when I try to log in? If you are using gmail, it is possible that you have the wrong login. Please note that your account is registered by Google authorization, not by gmail+password, and you can only sign in to it by clicking "Sign in with Google".

| 2. Why doesn't it respond after I click [Sign In] ? Please try again to sign in in a new window.

| 3. How do I set a password for my account? If your account was created by Google authorization, there is no way to set a password for it, because it does not require a password to sign in. If not, you can reset your password in your profile or at https://bigspy.com/user/forgot.

| 4. How do I delete my account? You can delete/cancel your account in your profile. When you delete, you are voluntarily giving up all assets and rights in my account.

| 5. Can I get a refund after deleting my account? There will be no refunds after you delete your account. We only guarantee refunds that comply with our refund terms. Please see more details at https://bigspy.com/refund-policy

Question 5

About Invoices

Accepted Answer

|| 1. Where do I download the invoice? You can download invoices in your profile - top right corner of invoices.

|| 2. What if I don't receive the SMS verification code when I fill out the INVOICE form? It doesn't matter if you didn't receive the SMS when filling out the invoice form. On my side, the purchase is already successful. If you want to add some details to the invoice, please send me the information and I will update the invoice for you.

|| 3. How can I change the information on the invoice? Please send me the information and I will update your invoice for you.

|| 4. When I click download invoice and it doesn't respond, how can I fix it? If you are using Chrome, this sometimes happens because Chrome may block the download for security reasons (even if the file is completely secure). It is recommended that you retry the download in another browser or in a new incognito window.

Question 6

About Words Mean

Accepted Answer

| 1 . What does “Duration” mean? The duration value is equal to the number of days that have passed since we first acquired the ad until the last time we acquired it.

| 2. What does “Popularity” mean? Popularity (between 0 and 1000) is a composite index. Its value is related to the duration, the number of discoveries in the system, and the marketing effectiveness of the creative. The higher the popularity value is, the more competitive the creative is.

| 3. What does "Impression" mean? Impression value is estimated by self-developed algorithm to show the exposure rate of an ad. It is not strictly equivalent to the number of views of an ad, although "views" contribute a lot to the calculation of "impressions".

| 4. What does "Query" mean? Actually, on BigSpy, every time you filter, search or turn the page, the number of remaining queries is reduced by 1.

| 5. What are "Featured Ads"? Increasingly, advertisers want to see competing ads with performance metrics to help them optimize their advertising strategies. Engagement data from Facebook original post ads is a natural performance metric, with interaction values changing over time. BigSpy selects the best growth (ads with the highest growth in total interaction value) from Facebook's many original ads and delivers them to clients called Featured Ads.

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